Effective Date: [18-08-2026]
Welcome to Ammu’s Masala. These Terms and Conditions govern your use of our website, online store, and purchase of our masala products. By accessing our website or placing an order, you agree to comply with these terms.
1. About Ammu’s Masala
Ammu’s Masala offers a range of masala products and spice blends prepared and packaged for customers. Product names, descriptions, ingredients, packaging, and availability may vary from time to time.
2. Product Information
We make reasonable efforts to ensure that all product information displayed on our website is accurate and up to date. This may include product names, descriptions, ingredients, weight, price, images, and usage information.
However:
- Product images are for representation purposes and actual packaging may vary.
- Colour, texture, aroma, and appearance may naturally vary between batches.
- Customers should check the product packaging for the latest ingredient and allergen information.
- Ammu’s Masala reserves the right to update product information without prior notice.
3. Orders and Acceptance
When you place an order through our website, you are making a request to purchase the selected products.
An order will be considered accepted once we confirm the order. We reserve the right to cancel or refuse an order due to reasons including product unavailability, pricing errors, payment issues, or suspected fraudulent activity.
4. Pricing and Payments
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, or other fees may be added to the order where applicable.
Customers are responsible for providing accurate payment and billing information. Ammu’s Masala is not responsible for delays or failed transactions caused by incorrect information provided by the customer or by third-party payment providers.
5. Shipping and Delivery
Orders will be shipped to the delivery address provided by the customer.
Delivery times may vary depending on the customer’s location, product availability, courier service, weather conditions, holidays, or other circumstances beyond our control.
Customers should ensure that the delivery address and contact details provided during checkout are accurate.
Ammu’s Masala will not be responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
6. Cancellation
Order cancellation may be permitted only before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible. Customers should contact us as soon as possible if they wish to cancel an order.
7. Returns and Refunds
Due to the nature of food and spice products, returns may be restricted for hygiene and safety reasons.
If you receive a damaged, incorrect, expired, or defective product, please contact Ammu’s Masala within [48 hours / specified period] of delivery with your order details and supporting photographs.
After reviewing the request, we may provide a replacement or refund where applicable.
Refunds, when approved, will be processed through the applicable payment method or according to our refund policy.
8. Food Allergies and Dietary Information
Customers are responsible for reviewing the ingredient and allergen information before purchasing or consuming any product.
If you have a food allergy, intolerance, or specific dietary requirement, please check the product label carefully and contact us if you require additional information before placing an order.
Ammu’s Masala cannot be held responsible for reactions resulting from ingredients, allergens, or individual dietary sensitivities where the relevant information has been provided on the product packaging or website.
9. Proper Product Storage
Customers should follow the storage instructions provided on the product packaging.
Masala products should generally be stored in a clean, dry, and suitable environment as instructed on the packaging. Ammu’s Masala is not responsible for product deterioration caused by improper storage after delivery.
10. Website Use
Customers agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce, or misuse website content without permission.
- Submit false or misleading information.
- Interfere with the website’s operation or security.
11. Intellectual Property
All content available on the Ammu’s Masala website, including logos, brand names, product images, graphics, text, designs, and other materials, is owned by or licensed to Ammu’s Masala unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
12. Promotions and Offers
Ammu’s Masala may occasionally provide promotional offers, discounts, coupons, or special pricing.
Promotional offers may be subject to specific terms, validity periods, product restrictions, minimum order values, or availability. Ammu’s Masala reserves the right to modify or withdraw promotional offers without prior notice.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, hosting providers, or other service providers.
Ammu’s Masala is not responsible for interruptions, errors, or failures caused by third-party services, although we will make reasonable efforts to assist customers where possible.
14. Limitation of Liability
Ammu’s Masala will make reasonable efforts to provide accurate product information and reliable services. However, we shall not be liable for indirect or consequential losses arising from website interruptions, delivery delays, third-party services, or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes any liability that cannot legally be excluded under applicable law.
15. Changes to These Terms
Ammu’s Masala reserves the right to update or modify these Terms and Conditions at any time.
Any changes will become effective when the updated terms are published on the website. Customers are encouraged to review this page periodically.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in [City, State], unless otherwise required by applicable law.
17. Contact Us
If you have questions regarding these Terms and Conditions, orders, products, or our services, please contact us:
Ammu’s Masala
Email: ammusmasalasales@gmail.com
Phone: +91 80720 93570
Address: No.1/53, Vayalur Main Road, Natchikurchi, Trichy – 620 102.
By using our website or purchasing products from Ammu’s Masala, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.