Last Updated: August 18, 2026
At Ammu’s Masala, we are committed to providing high-quality masala products and ensuring customer satisfaction. This Return and Refund Policy explains the conditions under which products may be returned, replaced, or refunded.
1. Eligibility for Returns
Due to the nature of food and masala products, returns are accepted only in specific circumstances, such as:
- The product received is damaged or defective.
- The product received is incorrect or different from what was ordered.
- The package is opened, damaged, or tampered with during delivery.
- The product has a quality issue or is not fit for consumption.
For hygiene and food-safety reasons, we generally do not accept returns of products that have been opened or used unless the product has a confirmed quality or manufacturing issue.
2. Reporting a Damaged or Incorrect Product
Customers must contact Ammu’s Masala as soon as possible after receiving the order if there is any issue with the product.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs or videos of the product and packaging
- Proof of purchase, if required
This information helps us verify the issue and process your request quickly.
3. Return and Replacement Process
If your return request is approved, we may provide a replacement product or arrange a refund, depending on the nature of the issue and product availability.
Customers should not send products back without receiving confirmation from Ammu’s Masala. Unauthorised returns may not be accepted.
4. Refund Policy
If a refund is approved, the applicable amount will be processed through the original payment method used for the purchase.
The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.
Shipping or delivery charges may not be refundable unless the return is due to an error on our part, such as sending the wrong product or a damaged product.
5. Non-Returnable Products
The following products are generally not eligible for return or refund:
- Products that have been opened or partially consumed.
- Products damaged after delivery due to improper storage or handling.
- Products returned without prior approval.
- Products purchased incorrectly by the customer.
- Products where the return request is made after the applicable return period.
6. Cancellation Policy
Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible.
If a cancellation is approved, the eligible refund will be processed using the original payment method.
7. Exchange or Replacement
Where applicable, Ammu’s Masala may replace a damaged, defective, or incorrectly delivered product with the same or an equivalent product, subject to availability.
If a replacement is not available, a refund may be offered.
8. Refund Delays
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider. If the issue continues, contact Ammu’s Masala with your order details.
9. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact us through the customer support details provided on the Ammu’s Masala website.
Our team will review your request and assist you as soon as possible.
Ammu’s Masala reserves the right to review individual return and refund requests and make a final decision based on the circumstances of the order and applicable laws.